Delivery / FAQs

Delivery

How much do you charge for delivery?

We offer free standard delivery (3-5 working days) on all orders over £30.

For orders under £30 we have three options for you to choose from.

Standard delivery (3-5 working days)

Our standard UK delivery service is provided by My Hermes. This is charged at a flat rate of £2.79 on orders under £30. You will be provided with a tracking number on dispatch, which can be used on www.myhermes.co.uk to track your delivery. Delivery would be expected between 3 and 5 working days after placing your order.

Standard Delivery Royal Mail (2-4 working days)

We can also offer Royal Mail's "Signed For Second Class" service. This is charged at a flat rate of £3.95 on orders under £30. You will be provided with a tracking number on dispatch, which can be used on www.royalmail.co.uk to track your delivery. Delivery would be expected between 2 and 4 working days after placing your order.

Express Delivery Royal Mail (1-2 working days): £4.45

If you need your order in a hurry we are happy to offer Royal Mail's "Signed For First Class" service. This is charged at a flat rate of £4.45 on orders under £30. You will be provided with a tracking number on dispatch, which can be used on www.royalmail.co.uk to track your delivery. Delivery would be expected between 1 and 2 working days after placing your order.

When will my order be dispatched?

Orders will be dispatched within 24 hours of placing your order. You will be sent a tracking number by email once your order has been dispatched.

Where do you deliver to?

Currently we are only able to deliver to postcodes within the United Kingdom.

Order Information

How do I apply a discount code to my order?

If you have a discount code, this can be entered on the shopping basket page before you proceed to checkout.

Can I change my order once I have placed it?

Unfortunately, due to the swift dispatch of our products, we are unable to amend your order once it has been placed.

What if there is a problem with my order?

Please get in touch with our customer service department who will be able to help - email sales@thelittlecookshop.co.uk

How do I return an item I have purchased?

If you change your mind about an item you can return it to us within 14 days of order. The product must be unopened and undamaged. The buyer must pay any costs to return the item. To request a refund please email sales@thelittlecookshop.co.uk with your order number and reason for return.

Other Information

Can't see an answer to your question? Then email us at sales@thelittlecookshop.co.uk.